Welcome to the BCS BookshopBCS publishes a great range of business and IT books to support professional and academic communities. Browse our range of ebooks or our complete catalogue.
includes IT service management and information security.
Project management is becoming less about managing tools and processes and more about delivering through people. This is the only book on Neurolinguistic Programming written specifically for project managers. It will equip them to communicate across cultures, resolve conflicts, motivate teams and become better leaders.
Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management.
Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software product that best fits the needs of their organisation. Suitable for all sectors, it offers a structured approach to managing stakeholders, requirements and candidate IT vendors.
Agile practices transform the way organisations carry out business and respond to change. But to realise success, an Agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to Agile principles and methodologies.
The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.