Bundle Offers

• BA511 - 20% discount when you buy Business Analysis and Business Analysis Techniques
   
• BUN4 - 20% discount when you buy IT Procurement for SMEs and Bids, Proposals and Tenders
   
• ITSM7 - 20% discount when you buy IT Service Management and IT Service Management Practice Questions  
   
• 2SOA2 - 30% discount when you buy Service Offerings and Agreements and Operational Support and Analysis
   

• Business Analysis  2^nd edition

  
  • £31.99
    
  • €40.99
    
  • $50.99
    

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  ISBN: 9781906124618
  Format: Paperback
  
  Business analysts develop practical solutions to current business challenges and this guide gives them the necessary tools. It supports everyone wanting to achieve university and industry qualifications in business analysis and information systems and is particularly beneficial for those studying for ISEB qualifications in Business Analysis.
  
  

• Business Analysis Techniques

  
  • £31.99
    
  • €40.99
    
  • $50.99
    

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  ISBN: 9781906124236
  Format: Paperback
  
  The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This book provides 72 possible techniques and applies them within a framework of stages.
  
  

• IT Procurement Handbook for SMEs

  
  • £31.99
    
  • €40.99
    
  • $50.99
    

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  ISBN: 9781902505985
  Format: Paperback
  
  A guide for small to medium enterprises looking to purchase IT products and services. It covers topics involved in the procurement cycle, from identifying and managing the changing IT requirements of the business, through the evaluation and bidding process, to managing suppliers and the delivery of their IT products and services.
  
  

• Bids, Proposals and Tenders

  
  • £24.99
    
  • €31.99
    
  • $39.99
    

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  ISBN: 9781906124892
  Format: Paperback
  
  This book is a must-have for anyone producing bids and proposals ranging from short covering letters through to tenders for major corporate or government procurement. Its contents and practical advice will prove hugely beneficial for sales, marketing, project and technical staff and for business students at all levels.
  
  

• IT Service Management  2^nd edition

  
  • £19.99
    
  • €25.99
    
  • $31.99
    

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  ISBN: 9781906124939
  Format: Paperback
  
  ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL to Foundation Exam candidates and offers a practical understanding of IT service management. The new edition is fully updated and contains several additional processes. An ITIL® licensed product.
  
  

• IT Service Management Foundation Practice Questions  2^nd edition

  
  • £19.99
    
  • €25.99
    
  • $31.99
    

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  ISBN: 9781780171142
  Format: Paperback
  
  The most authoritative guide to preparing for the ITIL® Foundation Certificate in IT Service Management. This new edition is compatible with the 2011 update to ITIL®. It includes an extensive range of practice questions and utilises the experience of three independent service management consultants and lecturers. An ITIL® licensed product.
  
  

• Operational Support and Analysis

  
  • £29.99
    
  • €38.99
    
  • $46.99
    

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  ISBN: 9781906124595
  Format: Paperback
  
  This user-friendly book will help candidates pass the ITIL® OSA Intermediate examination. It references the source material from the core ITIL texts and helps readers make sense of the technical and complex ITIL terminology. An ITIL® Licensed Product.
  
  

• Service Offerings and Agreements

  
  • £29.99
    
  • €38.99
    
  • $46.99
    

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  ISBN: 9781906124601
  Format: Paperback
  
  By implementing good practice in service offerings and agreements, IT departments can achieve customer satisfaction by merging demand, supplier and financial management with the service portfolio and service catalogue. This book provides clarification and expansion of the core ITIL® texts. An ITIL® Licensed Product.