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    NLP for Business Analysts 
    Peter Parkes
    • 9781780172811 Paperback
      UK Price: £29.99 £22.49 EU Price: €39.99 £29.99 ROW (USD) Price: $46.99 $35.24 
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    Business analysis is becoming less about managing tools and processes and more about delivering through people. This is the only book on neuro-linguistic programming written specifically for business analysts. It will equip them to communicate across cultures, resolve conflicts, motivate teams and become better leaders.
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    Agile and Business Analysis 
    Lynda Girvan, Debra Paul
    • 9781780173221 Paperback
      UK Price: £29.99 £22.49 EU Price: €39.99 £29.99 ROW (USD) Price: $46.99 $35.24 
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    Adopting an Agile approach can revolutionize the way business analysts work. This book provides a comprehensive introduction to Agile methodologies and how these can be applied to business analysis.
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    Service Level Manager 
    John Sansbury
    • 9781780172941 Paperback
      UK Price: £19.99 £14.99 EU Price: €26.99 £20.24 ROW (USD) Price: $30.99 $23.24 
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    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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    Change Manager 
    Adam Poppleton
    • 9781780173030 Paperback
      UK Price: £19.99 £14.99 EU Price: €26.99 £20.24 ROW (USD) Price: $30.99 $23.24 
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    Change management is about the control of all changes that have an effect on the IT services and hence the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.
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    Cyber Security 
    David Sutton
    • 9781780173405 Paperback
      UK Price: £24.99 £18.74 EU Price: €31.99 £23.99 ROW (USD) Price: $39.99 $29.99 
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    Cyber security is more essential today than ever, not just in the workplace but at home too. This book covers the various types of cyber threat and explains what you can do to mitigate these risks and keep your data secure. Examples of good and bad practices in cyber security are also provided.
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    Agile Testing 
    Brian Hambling, Stevan Zivanovic
    • 9781780173368 Paperback
      UK Price: £29.99 £22.49 EU Price: €39.99 £29.99 ROW (USD) Price: $46.99 $35.24 
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    Agile testing brings many advantages to teams, from increasing overall product quality to providing greater scope for flexibility. Building on the ISTQB Agile Tester syllabus, this book covers Agile principles, methods and tools, showing you exactly how Agile testing can help you and your team.