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    Continual Service Improvement Manager 
    David Whapples
    • 9781780172248 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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    Off-The-Shelf IT Solutions 
    Martin Tate
    • 9781780172583 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software package that best fits the needs of their organisation. Suitable for all sectors, it offers a structured approach to managing stakeholders, requirements and candidate IT vendors.
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    Agile Foundation 
    Alex Gray, Chris Berridge, Darren Wilmshurst, Richard Levy, Michael Short, Barbara Roberts, Les Oliver, Lazaro Wolf
    • 9781780172545 Paperback
      UK Price: £24.99 £18.74 EU Price: €31.99 £23.99 ROW (USD) Price: $39.99 $29.99 
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    Agile practices transform the way organisations carry out business and respond to change. But to realise success, an agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to agile principles and methodologies.
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    Information Security Auditor 
    Wendy Goucher
    • 9781780172163 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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    Service Level Manager 
    John Sansbury
    • 9781780172941 Paperback
      UK Price: £19.99 EU Price: €25.99 ROW (USD) Price: $31.99 
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    The role of the service level manager is essential in enabling successful collaboration between business, customers and IT when it comes to identifying business requirements and setting realistic and achievable expectations about IT service quality. This book gives practical guidance on this role.