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    Service Desk and Incident Manager 
    Peter Wheatcroft
    • 9781780172330 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    The role of a service desk manager is to provide the single point of contact between an IT organisation and its users. Responsibilities include developing, implementing, monitoring and improving processes and procedures. This essential guide covers areas such as purpose, required skills and career progression.
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    Security Architect 
    Jon Collins
    • 9781780172200 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    Security architects are responsible for maintaining the security of an organisation's computer systems as well as designing, developing and reviewing security architectures that fit business requirements, mitigate risk and conform to security policies. This book gives practical career guidance to those who are interested in the role.
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    Developing Information Systems 
    Tahir Ahmed, Julian Cox, Lynda Girvan, Alan Paul, Debra Paul, Pete Thompson
    • 9781780172453 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development.
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    Business Analysis Techniques  2nd edition
    James Cadle, Debra Paul, Paul Turner
    • 9781780172736 Paperback
      UK Price: £32.99 £24.74 EU Price: €39.99 £29.99 ROW (USD) Price: $53.99 $40.49 
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    The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them.
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    Problem Manager 
    Colin Rudd
    • 9781780172378 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    Problem management is about finding permanent solutions to technical problems and recurring incidents in a business's IT infrastructure. This practical book describes the problem manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.
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    Business Analysis  3rd edition
    James Cadle, Malcolm Eva, Keith Hindle, Debra Paul, Craig Rollason, Paul Turner, Donald Yeates
    • 9781780172774 Paperback
      UK Price: £32.99 £24.74 EU Price: €39.99 £29.99 ROW (USD) Price: $53.99 $40.49 
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    Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management.
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    Problem Management 
    Michael G. Hall
    • 9781780172415 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
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    Information Security Auditor 
    Wendy Goucher
    • 9781780172163 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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    Off-The-Shelf IT Solutions 
    Martin Tate
    • 9781780172583 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software package that best fits the needs of their organisation. Suitable for all sectors, it offers a structured approach to managing stakeholders, requirements and candidate IT vendors.
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    Agile Foundation 
    Peter Measey
    • 9781780172545 Paperback
      UK Price: £24.99 £18.74 EU Price: €31.99 £23.99 ROW (USD) Price: $39.99 $29.99 
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    Agile practices transform the way organisations carry out business and respond to change. But to realise success, an agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to agile principles and methodologies. It is the official textbook for the BCS Agile Foundation certification