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    Problem Management 
    Michael G. Hall
    • 9781780172415 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
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    Information Risk Management 
    David Sutton
    • 9781780172651 Paperback
      UK Price: £24.99 £18.74 EU Price: €31.99 £23.99 ROW (USD) Price: $39.99 $29.99 
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    Information risk management (IRM) is about identifying, assessing and prioritising risks to keep information secure and available. This accessible book provides practical guidance to the principles and development of a strategic approach to an IRM programme. The only textbook for the BCS Practitioner Certificate in Information Risk Management.
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    Agile Foundation 
    Peter Measey
    • 9781780172545 Paperback
      UK Price: £24.99 £18.74 EU Price: €31.99 £23.99 ROW (USD) Price: $39.99 $29.99 
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    Agile practices transform the way organisations carry out business and respond to change. But to realise success, an agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to agile principles and methodologies. It is the official textbook for the BCS Agile Foundation certification
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    Off-The-Shelf IT Solutions 
    Martin Tate
    • 9781780172583 Paperback
      UK Price: £29.99 £22.49 EU Price: €38.99 £29.24 ROW (USD) Price: $46.99 $35.24 
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    This practical book presents a proven decision-making process to help IT and business managers select the off-the-shelf software package that best fits the needs of their organisation. Suitable for all sectors, it offers a structured approach to managing stakeholders, requirements and candidate IT vendors.
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    Continual Service Improvement Manager 
    David Whapples
    • 9781780172248 Paperback
      UK Price: £19.99 EU Price: €25.99 ROW (USD) Price: $31.99 
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    The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical book gives an introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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    Information Security Auditor 
    Wendy Goucher
    • 9781780172163 Paperback
      UK Price: £19.99 £14.99 EU Price: €25.99 £19.49 ROW (USD) Price: $31.99 $23.99 
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    The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.