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  • Alt. Image for

    Information Security Auditor 
    Wendy Goucher
    • 9781780172163 Paperback
      UK Price: £19.99 £14.99 EU Price: €26.99 £20.24 ROW (USD) Price: $30.99 $23.24 
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    The role of an information security (or assurance) auditor is vital for identifying security gaps in an organisation's information systems. This practical book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks.
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    IT Service Management  3rd edition
    John Sansbury, Ernest Brewster, Aidan Lawes, Richard Griffiths
    • 9781780173184 Paperback
      UK Price: £21.99 £16.49 EU Price: €29.99 £22.49 ROW (USD) Price: $33.99 $25.49 
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    Covering the latest thinking in IT service management, this new edition provides a comprehensive introduction for those preparing for their ITSM foundation exam.
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    NLP for Business Analysts 
    Peter Parkes
    • 9781780172811 Paperback
      UK Price: £29.99 £22.49 EU Price: €39.99 £29.99 ROW (USD) Price: $46.99 $35.24 
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    Business analysis is becoming less about managing tools and processes and more about delivering through people. This is the only book on neuro-linguistic programming written specifically for business analysts. It will equip them to communicate across cultures, resolve conflicts, motivate teams and become better leaders.
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    Service Level Manager 
    John Sansbury, Mark Haddad
    • 9781780172941 Paperback
      UK Price: £19.99 £14.99 EU Price: €26.99 £20.24 ROW (USD) Price: $30.99 $23.24 
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    The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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    Change Manager 
    Adam Poppleton
    • 9781780173030 Paperback
      UK Price: £19.99 £14.99 EU Price: €26.99 £20.24 ROW (USD) Price: $30.99 $23.24 
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    Change management is about the control of all changes that have an effect on the IT services and hence the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks.