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Configuration Management

Expert guidance for IT service managers and practitioners
2nd edition

Shirley Lacy (author), David Norfolk (author)

UK Price: £34.99 

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ISBN: 9781780172286
Format: Paperback
Dimensions: 170 x 244
Number of pages: 160
Publication date: 27 JAN 2014
Publisher: BCS, The Chartered Institute for IT

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. It contains details of the organisation’s infrastructure and processes that are used in the provision and management of IT services and is the vital underpinning for IT governance. This book includes expert feedback from practitioners who have implemented configuration management in a wide range of environments and is invaluable to IT professionals who are implementing configuration management and also to technology-savvy business managers who need to use automated business services. This revised edition is updated to reflect latest IT service management practice.A really useful collection of practical experience, tips and approaches from leading configuration management experts.
Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is also the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. David Norfolk has worked in database administration; development methods and standards; internal control; network management; operations research; and banking. He is a journalist and an industry analyst with Bloor Research.
'A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes.'
Krikor Maroukian, Project Manager, Printec S.A.
1 Introduction 2 The 21st-century CMDB/CMS 3 Judging the value of CMDB/CMS 4 Overcoming the barriers to the CMS 5 Case study of a CMS implementation 6 How to improve an existing configuration management process 7 Service management requirements for a CMDB/CMS 8 Strategy and vision 9 Selecting CMS tools 10 Populating a CMDB: process design 11 Implementation 12 Good ideas... and ones to avoid APPENDIX

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