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Change Manager

Careers in IT service management

Tracey Torble (author)

UK Price: £19.99 £14.99 

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ISBN: 9781780174648
Format: Paperback
Dimensions: 129 x 187
Number of pages: 150
Publication date: 11 APR 2019
Publisher: BCS, The Chartered Institute for IT

Change management is about the control of all changes that have an effect on the IT services. This ranges from changes in IT architecture, processes and tools to metrics and documentation. Managing these changes properly helps organisations maintain their service levels and business operations. This practical book describes the role of change manager in depth, including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.
Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.
  1. Introduction
  2. Overview of the Field
  3. The Change Manager Role
  4. Change Manager Activities
  5.  Methods and Techniques
  6.  Tools
  7.  Standards and Frameworks
  8. Interfaces and Dependencies
  9. Career Progression and Related Roles
  10. Case Studies 

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