IT Service Management Foundation Practice Questions
For ITIL Foundation Exam candidates
2nd edition
Steve Mann (editor), Tony Gannon (author), Steve Mann (author), Nigel Mear (author)UK Price: £19.99 EU Price: €25.99 ROW (USD) Price: $31.99 ISBN: 9781780171142
Format: Paperback
Dimensions: 172 x 246 x 12
Number of pages: 100
Publication date: 07 JUN 2012
About the book:
The most authoritative guide to preparing for the ITIL Foundation Certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the ITIL Service Management Foundation Certificate. This new edition provides a wealth of background knowledge and sample questions and is compatible with the 2011 update to ITIL®. The guide utilises the experience of three established independent service management consultants and experienced lecturers. An ITIL® licensed product.
Well written, concise, practical advice for students on how to approach multiple choice examination questions. Puts into words what the experienced tutor has been saying for years. Well done. Dave Jones, Pink Elephant (review of previous edition)
About the Author(s):
Steve Mann has spent over 30 years in IT service management and is an established consultant, trainer and coach. He is chair of the BCS ITIL Foundation Question Examination Board. Tony Gannon has been active in the ITSM industry for 25 years and is renowned for his pragmatic approach to interpreting ITIL guidance into workable solutions. Nigel Mear has been involved in service management for over 30 years and is an accomplished service improvement consultant, ITIL trainer and business coach.
Table of Contents:
SECTION 1: EXAMINATION AND QUESTIONS TYPES
1 Service management techniques
2 Multiple choice questions
SECTION 2: FOUNDATION PRACTICE QUESTIONS
3 Service management as a practice
4 The service lifecycle
5 Service strategy
6 Service design
7 Service transition
8 Service operation
9 Functions
10 Continual service improvement
11 Process
12 Technology and architecture
13 Sample questions from across the lifecycle
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