What happens if I can't remember my password for signing in?
There is a link on the "Sign in" page where you can request either a password reminder. This reminder is set up when you first register with the Bookshop and is sent to the email you registered with.
Can I change my "sign in" password?
Yes. Your Bookshop password can be changed at any time. Go to the "Sign in" page and follow the appropriate link.
Is the password for signing in the same as for the BCS website?
No. The passwords are completely different. The password for the BCS website allows you to access the BCS Member Area as well as the BCS Member Network. For the Bookshop you need a separate password which you set up when you register as a new customer.
Please note your sign in information is not stored at BCS so you need to make sure you use a relevant reminder for your password, otherwise you will need to re-register as a new customer.
My membership number is not being recognised?
If you have only recently joined BCS your bookshop discount may not have been activated. This information is updated overnight so you should find this will work after 24 hours.
Another reason for this happening may be that you are using an incorrect or invalid number. You can check your membership number on the home page of the Member Area of the website after you have logged in. Otherwise please contact our Customer Service team using the online form at www.bcs.org/contactus or call +44 (0) 1793 417440.