Configuration Management

Expert guidance for IT service managers and practitioners

By (author) Shirley Lacy, David Norfolk

Publication date: 27 Jan 2014

Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.
Shirley Lacy is Managing Director of ConnectSphere and specialises in the application of service management best practices to deliver value from IT investments. She is also the UK Principal Expert on the ISO working group for process assessment standards for software, systems and service management. David Norfolk has worked in database administration; development methods and standards; internal control; network management; operations research; and banking. He is a journalist and an industry analyst with Bloor Research.

Dimensions: 244x170mm

Print ISBN-13: 9781780172286

Ebook ISBN-13: 9781780172309

160 pages

Imprint: BCS, The Chartered Institute for IT

1 Introduction 2 The 21st-century CMDB/CMS 3 Judging the value of CMDB/CMS 4 Overcoming the barriers to the CMS 5 Case study of a CMS implementation 6 How to improve an existing configuration management process 7 Service management requirements for a CMDB/CMS 8 Strategy and vision 9 Selecting CMS tools 10 Populating a CMDB: process design 11 Implementation 12 Good ideas... and ones to avoid APPENDIX
A masterfully crafted synthesis of experience, workshops, interviews and case studies, this book is an invaluable contribution to the governance of continual configuration management improvement. It also accurately references IT service management processes.

Krikor Maroukian
Printec S.A.