Expert guidance for IT service managers and practitioners
By (author) Shirley Lacy, David Norfolk
Publication date: 27 Jan 2014Configuration management is the tracking, recording and monitoring of the elements of a business IT system and any changes and developments. This book provides invaluable advice and real-life examples for IT professionals who are implementing configuration management and also for technology-savvy business managers who need to use automated business services. The revised edition is updated to reflect latest IT service management practice.
Print ISBN-13: 9781780172286
Ebook ISBN-13: 9781780172309