Change Manager

Careers in IT service management

By (author) Tracey Torble

Publication date: 15 Jul 2019

• Provides practical guidance on how to be successful in this high-profile and complex role • Covers the role of change manager in the context of IT change • Essential reading for anyone wanting to advance their IT career • Part of a series on roles in IT
Paperback - £19.99
Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.

Dimensions: 187x129mm

Print ISBN-13: 9781780174648

150 pages

  1. Introduction
  2. Overview of the Field
  3. The Change Manager Role
  4. Change Manager Activities
  5.  Methods and Techniques
  6.  Tools
  7.  Standards and Frameworks
  8. Interfaces and Dependencies
  9. Career Progression and Related Roles
  10. Case Studies