A Pragmatic Guide to Competency

Tools, Frameworks and Assessment

By (author) Jon Holt, Simon A. Perry

Publication date: 14 Apr 2011

Competency is the ability of an individual to perform their working activities. Many organisations are able to demonstrate capability (ie that adequate processes are in place) but struggle to demonstrate that they have the appropriate competent staff to carry out these processes. Therefore, there should be a strong link between capability and competence. Indeed, competency may be thought of as an enabler of capability. This book takes a pragmatic approach to assessing competency against various frameworks either individually or in a mix-and-match fashion and introduces one such assessment process, the Universal Competency Assessment Model (UCAM). Essential reading for IT managers and directors, team leaders, consultants and managers in technical businesses.
Jon Holt is the Global Head of Systems Engineering at Artisan and an award-winning author and public speaker, specialising in all aspects of systems, process and competency modelling. Simon Perry works on the application of systems modelling to process modelling, enterprise architectures, requirements engineering, capabilities and competencies.

Dimensions: 246x172mm

Print ISBN-13: 9781906124700

Ebook ISBN-13: 9781780170893

202 pages

Imprint: BCS, The Chartered Institute for IT

1 Introduction
2 Competency frameworks
3 Requirements for competency assessment
4 The universal competency assessment model (UCAM) processes
5 Case studies

Appendix A: A seven views summary of the UCAM processes
Appendix B: Summary of notation