Continual Service Improvement Manager
Careers in IT service management
By (author) David Whapples
Publication date: 16 Feb 2015
To remain competitive, businesses need to ensure that their systems are supporting their needs. The role of a continual service improvement (CSI) manager is to align IT services to changing business needs and to identify areas for improvement. This practical and accessible book gives an excellent introduction to the role, covering areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.Dimensions: 198x129mm
128 pages
Imprint: BCS, The Chartered Institute for IT
1. Introduction
2. Overview of the field
3. The role
4. Tools, methods and techniques
5. Career progression and related roles
6. Case study
Appendix A – Service Management Framework template
Kevin Holland
service management author and consultant