Delivering Business Analysis

The BA Service handbook

By (author) Debra Paul, Christina Lovelock

Publication date: 04 Sep 2019

Business analysis (BA) is an important business operation, and with some coordinated effort, it can become an efficient and valuable business service. This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout.
Paperback - £34.99
Debra Paul is the Managing Director of Assist Knowledge Development. She has worked in business analysis and business change for over 30 years and is the editor and co-author of the best-selling BCS publication, 'Business Analysis'. Christina Lovelock is Business Analysis Manager at University of Leeds and Director of the BA Manager Forum.

Dimensions: 244x170mm

Print ISBN-13: 9781780174686

350 pages

Imprint: BCS, The Chartered Institute for IT

  1.  Introducing the BA Service
  2. Introducing the BA Service Framework
  3. Recruiting and Retaining Business Analysts
  4. Developing the Business Analysts
  5. Enabling the Business Analysts' Performance 
  6. Standardising the BA Service
  7. Applying Software Tools to Support the BA Service
  8. Leading the Business Analysis Service
  9. Operating the Business Analysis Service
  10. Delivering a Customer-Oriented BA Service
  11.  Fostering a Business Analysis Service Culture
  12. Improving BA Service Quality
  13. Measuring the Performance of the BA Service 

'This book contains a wealth of information and models to help BA leaders understand what their organisation needs from the BA function. The use of models and frameworks works particularly well; using an abstract concept to make sense of a concrete situation is, after all, the core of business analysis. This book also recognises the need to understand leadership as a distinct skillset, which is often overlooked within BA functions as many managers are promoted on the basis of technical excellence and may have little help developing their management competence. Whilst there are lots of ideas included in the book, I was particularly heartened that the importance of organisational context runs strongly throughout; this is not a “one size fits all” instruction manual, but rather a rich source of views and concepts to help BA leaders make the right choices for their own organisations. This book is recommended reading for anyone who has, or aspires to, a BA leadership role.'

Michelle Shakesheff
Head of Business Analysis, Close Brothers