This book takes you through the creation and management of a BA service, from setting strategy to recruiting business analysts, to continuous improvement, through to useful supporting tools and technology. Top tips, case studies and worked examples are included throughout. View details

Adopting an Agile approach can revolutionize the way business analysts work. This book provides a comprehensive introduction to Agile methodologies and how these can be applied to business analysis. View details

The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them. View details

Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. View details

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management. View details

Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development. View details

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This fourth edition of the bestseller contains a new chapter on business analysis as a service and includes expanded material on modelling business processes and gap analysis. View details