Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving. View details

The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them. View details

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management. View details

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This fourth edition of the bestseller contains a new chapter on business analysis as a service and includes expanded material on modelling business processes and gap analysis. View details

Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development. View details

This comprehensive guide for management professionals discusses the IT-related legal issues faced by businesses on a daily basis. Legal concepts and terminology are notoriously difficult for non-specialists, but this book explains in plain English the most relevant legal frameworks and gives examples from actual case law. View details

This essential BCS guide for business and IT managers, in collaboration with CREST, explains the process of penetration testing and the benefits it brings. The book brings together a wide range of expertise, insight, and tips for setting up a penetration testing programme, maintaining it, and responding to the results of penetration tests. View details