The development of business analysis as a professional discipline has extended the role of the business analyst who now needs the widest possible array of tools and the skills and knowledge to be able to use each when and where it is required. This new edition provides 99 possible techniques and practical guidance on how and when to apply them.
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Philippa Thomas, Debra Paul, James Cadle
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
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James Cadle, Malcolm Eva, Keith Hindle, Debra Paul, Craig Rollason, Paul Turner, Donald Yeates Edited by
Debra Paul, James Cadle, Donald Yeates
Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management.
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Debra Paul, James Cadle, Malcolm Eva, Craig Rollason, Jonathan Hunsley
All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this bestselling book provides a comprehensive guide for business analysts, encompassing the key concepts, frameworks & techniques needed to provide professional BA services.
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Tahir Ahmed, Julian Cox, Lynda Girvan, Alan Paul, Debra Paul, Pete Thompson Edited by
James Cadle
Systems development is the process of creating and maintaining information systems. This practical book provides a comprehensive introduction to the topic and can also be used as a handy reference guide by those already working in the field. It is the only textbook that supports the BCS Certificate in Systems Development.
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Nikki Cordell, Sam De Silva, Sara Ellacott, Victoria Hordern, Stewart James, Andrew Katz, Andy Lucas, Jennifer Pierce, Stuart Smith Edited by
Jeremy Holt, Jeremy Newton
This comprehensive guide for management professionals discusses the IT-related legal issues faced by businesses on a daily basis. Legal concepts and terminology are notoriously difficult for non-specialists, but this book explains in plain English the most relevant legal frameworks and gives examples from actual cases.
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Nick Furneaux, Jims Marchang, Rob Ellis, Jason Charalambous, Moinuddin Zaki, Peter Taylor, Roderick Douglas, Felix Ryan, Ceri Charlton, Gemma Moore, Tylor Robinson, Sharif Gardner Edited by
James Hayes
This essential guide for business and IT managers, developed in collaboration with CREST, explains the process of penetration testing and the benefits it brings. The book brings together a wide range of expertise, insight, and tips for setting up a penetration testing programme, maintaining it, and responding to the results of penetration tests.
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