This book is for executives and practitioners tasked with the movement of data from old systems to a new repository. It uses a series of steps guaranteed to get the reader from an empty new system to one that is working and backed by the user population. Using this proven methodology will vastly increase the chances of a successful migration.
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
Arnold Burdett, Dan Bowen, Diana Butler, Aline Cumming, Frank Hurvid, Adrian Jackson, John Jaworski, Percy Mett, Thomas Ng, Penny Patterson, Marianne Scheer, Hazel Shaw, Alfred Vella, John Woollard, David Fuller Editorial coordination by
BCS Academy Glossary Working Party
This unrivalled study aid and reference tool is divided into themed sections making it much more than just a list of definitions. It is designed to support those taking computer courses or courses where computers are used, including GCSE, A-Level and 14-19 Functional Skills qualifications, in schools and further education colleges.