Many IT professionals lack understanding of the financial principles on which decisions about IT should be based. This book is ideal for all IT decision makers who wish to conquer their fear of finance or refresh existing knowledge. The new edition is updated with International Financial Reporting Standards (IFRS) terminology.
Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.
Peter Measey Contributions by
Chris Berridge, Alex Gray, Richard Levy, Les Oliver, Barbara Roberts, Michael Short, Darren Wilmshurst, Lazaro Wolf Edited by
Agile practices transform the way organisations carry out business and respond to change. But to realise success, an Agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to Agile principles and methodologies.