Many IT professionals lack understanding of the financial principles on which decisions about IT should be based. This book is ideal for all IT decision makers who wish to conquer their fear of finance or refresh existing knowledge. The new edition is updated with International Financial Reporting Standards (IFRS) terminology. View details

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses. View details

Business analysts must respond to today's challenges by developing practical, creative and financially sound solutions. They need look no further for the necessary tools. This new edition of the bestselling BA guide includes the impact of Agile, an introduction to business architecture and expanded material on gap analysis and benefits management. View details

This collection of interviews provides a fascinating insight into the thoughts and ideas of influential figures from the world of IT and computing, such as Sir Tim Berners-Lee, Donald Knuth, Linus Torvalds, Jimmy Wales and Steve Wozniak. It gives an excellent overview of important developments in this diverse field over recent years. View details

Agile practices transform the way organisations carry out business and respond to change. But to realise success, an Agile mindset needs to be adopted throughout an organisation. This book gives a comprehensive introduction to Agile principles and methodologies. View details