Philippa Thomas, Debra Paul, James Cadle
Strong interpersonal skills are a fundamental requirement in all work environments. This book provides expert guidance for IT and other professionals on key skills including: building rapport; team working; leadership; negotiation; written communication; managing conflict; presentation skills; coaching and mentoring; problem solving.
Arnold Burdett, Dan Bowen, Diana Butler, Aline Cumming, Frank Hurvid, Adrian Jackson, John Jaworski, Percy Mett, Thomas Ng, Penny Patterson, Marianne Scheer, Hazel Shaw, Alfred Vella, John Woollard, David Fuller Editorial coordination by
BCS Academy Glossary Working Party
This unrivalled study aid and reference tool is divided into themed sections making it much more than just a list of definitions. It is designed to support those taking computer courses or courses where computers are used, including GCSE, A-Level and 14-19 Functional Skills qualifications, in schools and further education colleges.