'Trying to convey technical information of various levels of complexity to audiences of varying knowledge levels who may not even have a technical background, can be very challenging. This is where this book comes into play, teaching you in a way that isn’t overbearing how to communicate your message effectively.'

Cliff Hobbs
CEO and Founder of FAQShop.com

'A short no-nonsense guide to technical writing in any context. Writing informational texts is about clarity and results and getting the message across as quickly and accurately as possible, which this book does. This is a useful guide for those who aren’t in the profession of Technical Writing but need to do technical writing as part of their role. Processes and procedures are worthless if the user cannot replicate the desired outcome. This guide provides a useful formula to get good results every time, emphasising the importance of audience perspective, including accessibility considerations. Accuracy and brevity have never been more important in a world of information overload and multi media options. As advocated in the book, this guide helps information providers make others’ lives easier, which translates to good customer service whether they are inside or outside the organisation. This is a handy companion to “Business writing for technical people”, drawing the distinction between the two styles for the growing need to be able to do both.'

Tracey Torble
ITSM specialist, manager and writer