COVID-19 update: BCS Publishing is open for business – All orders are currently unaffected.

User Acceptance Testing

A step-by-step guide

By (author) Brian Hambling, Pauline van Goethem

Publication date: 24 May 2013

Every information system brought into service in every type of organisation requires user acceptance testing. It is by far the most common activity carried out by non-IT specialists. This book is designed to be a hands-on manual for non-testing specialists to plan and carry out an effective acceptance test of an information system. It provides a structured and step-by-step approach to effective acceptance testing and identifies ways of making the process as simple and cost-effective as possible.
Brian Hambling and Pauline van Goethem have nearly 60 years’ combined experience in the IT industry in a wide variety of development, testing and project management roles. Brian has been Chair of the Software Testing Examination Board at BCS and an examiner at the International Software Testing Qualification Board (ISTQB). Pauline is a member of the ISTQB Glossary review team.

Dimensions: 244x170mm

Print ISBN-13: 9781780171678

Ebook ISBN-13: 9781780171692

226 pages

Imprint: BCS, The Chartered Institute for IT


1 The importance of UAT

2 Business requirements

3 Testing basics for UAT

4 The UAT team

5 UAT as transition

6 Preparing for UAT - Planning

7 Test design for UAT

8 Implementing the tests

9 Evaluating the system

10 Life after UAT


As someone who started his career in testing by being told to leave the comfort of my data processing team to UAT a new system I know how hard it is to understand what is required of UA testers as to date there has been very little written or provided to help. This book comfortably fills the void that exists to help UA testers understand their role and the many tasks they have to undertake.

Geoff Thompson
Consultancy Director at Experimentus and Chair of the UK Testing Board

A UAT guide for users: that is a novel thought! This fills a gap in my bookshelf, a volume I wish I had years ago. It would have helped me to help the business. But more than that: it would have helped business users to help themselves, and see that UAT is more than just a necessary evil, but has clear purpose, methods, goals and skills. This is a step-by-step guide that is clear and praiseworthy. You never know, it could be a recruiting arm for professional testers in the future, brought in from the business.

Peter Morgan
Testing Practitioner

...a really excellent book; well written, carefully structured and in a format that makes it easy to read and understand the topic. [...] an absolute must-read for anyone involved in systems development.

A P Sutcliffe PG Dip CCI MBCS